BME 2504 Operations Management


Course Code BME 2504
Course Title Operations Management
Number of Credits 5
Academic Year 2

This course aims at introducing key concepts, principles and techniques of Operations Management. In this course production systems in both manufacturing and service organizations will be studied in detail in order to understand the real world operations in a business organization. Especially designing products or services which are well suited for customer requirements, delivering them as expected by the customer and other supportive operations functions like layout, capacity, location, inventories, logistics and quality management will be covered in detail in this course.

  • Define operations and operations management
  • Identify the roles and responsibilities of operations managers in different organisational contexts
  • Identify the operations management aspects of the workplace
  • Apply the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organisation
  • Describe the boundaries of an operations system, and recognize its interfaces with other functional areas within the organization and with its external environment.

Use quantitative techniques related to operations management solve organizational problems.

  • Define operations and operations management
  • Identify the roles and responsibilities of operations managers in different organisational contexts
  • Identify the operations management aspects of the workplace
  • Apply the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organisation
  • Describe the boundaries of an operations system, and recognize its interfaces with other functional areas within the organization and with its external environment.

Use quantitative techniques related to operations management solve organizational problems.

Main Topics Sub Topics No. of Hours
1.      Operations Strategy

 

1.1  Introduction to the operations management

1.2  Relationship of operations management to the other business functions

1.3 Evolution of operations management

1.4 Challenges faced by operations managers

1.5 Operations strategy and competitiveness

1.6 New product and service development

20
2.      Process Selections and Design

 

2.1 Job design and work measurement

2.2 Manufacturing process selection and  design

2.3 Facility layout

2.4 Line balancing

2.5 Service process selection and design

2.6 Quality management including total quality management

20
3.      Supply Chain Design

 

3.1 Supply chain management

3.2 Capacity management

3.3 Facility location

3.4 Lean manufacturing

15
4.      Planning and Controlling

 

4.1 Forecasting

4.2 Aggregate sales and operations planning

4.3 Inventory control

4.4 Material requirement planning

4.5 Operations scheduling

20
Mode of Evaluation Final examination will be conducted

Operations Management for Competitive Advantage, Richard B. Chase. Nicholas J. Aquilano, F. Robbert Jacobs, 10th ed., McGraw-Hill, 2003.