COM 1007 Business Communication

This is a non-credit elementary course on professional communication in English, commencing at a fairly basic level and touching upon the fundamentals of language. A pre-intermediate level of language proficiency would be adequate for a student to enroll in the course. This course seeks to develop all four language competencies in the areas of reading, writing, listening and speaking skills in relation to business communication. In addition, grammar and vocabulary are also extensively discussed.

  • To develop writing, reading, speaking and listening skills of students with regard to English language
  • To equip students with knowledge and skills related to Business English.

Upon completion of this course, the students will be able to:

  • use English language in a considerably grammatical and accurate manner in writing and speaking
  • compose formal letters, reports and other business related documents for a given context
  • conduct successful presentations and meetings
  • use English more appropriately and with greater confidence, both in personal life and in the business context
  • engage more effectively and efficiently in business communication (in English) in the organizational context

1. Grammatical Foundation I
1.1 Parts of speech
1.2 Tenses- present, past, future
1.3 Sentence structures
1.4 Making questions and negation

2. Grammatical Foundation II
2.1 Active voice and passive voice
2.2 Conditionals
2.3 Reported speech
2.4 Prepositions and articles

3. Basic Aspects of Communication
3.1 Greeting others
3.2 Agreeing and disagreeing
3.3 Asking for and giving advice and opinions
3.4 Giving instructions

4. Composition
4.1 Describing people and objects
4.2 Describing graphs
4.3 Writing paragraphs (topic sentence and supporting ideas, punctuation)

5. Business Correspondence
5.1 Telephone etiquette
5.2 Memos
5.3 E-mails
5.4 Letters of inquiry, request and complaint
5.5 Cover letters

6. Communication Within the Organization
6.1 Memos
6.2 Notices
6.3 Meetings: writing minutes ,negotiating ,meeting etiquette

7. Report Writing (Information-only reports)
7.1 Structure of reports
7.2 Language in report writing

8. Presentation Skills
8.1 Structure of the presentation
8.2 Paralinguistic features associated with presenting Visual aids

9. Reading Skills
9.1 Scanning, skimming. inferring
9.2 Reading comprehension

10. Business Jargon
10.1 Business related vocabulary
10.2 Business idioms and expressions

Lectures, seminars, course manuals, workshops, assignments, self study.


  1. Bradbury, A. (2000). Successful Presentation Skills. Kogan Page: UK
  2. Jones, L. (1996). Business English: New international business English: Student’s book: Workbook: 3 Audio cassettes. University Press: UK
  3. Mary, M. and Lynn, R. (2002). Guide to Presentations. Peterson Education: New Jersey
  4. Raymond, M. (2000). Murphy’s English Grammar. A Self-study Reference and Practice Book for Intermediate Students of English with answers: 3rd Edition. Cambridge University Press
  5. Richard, B. (1998). Effective Business Communication. Prentice Hall.
  6. Timothy, R. F (2002). Business English: Better business writing.