COM 2506 Operations Management

This course, an introductory course in Operations Management, introduces the students to key concepts, principles and design techniques that are essential to develop an appreciation of the uses of the field, its interactions and relationships with parallel management activities in order to cultivate it general understanding of the field as a totality. Major topics covered include operations strategy and competitiveness, product design and process selection, total quality management, capacity management, layout planning, job design, work measurements, supply chain management, inventory control and JIT.

  • To provide students with a knowledge about operations management activities of a business organization.
  • To identify the relationship of operations management to other business functions.
  • To enable students to use basic mathematical models to solve operations management problems.

Upon completion of this course, the students will be able to:

  • identify operations management activities of an organization
  • explain the relationship between operations management and other functional areas of a business.
  • apply basic mathematical models to solve operations management problems.

1. Introduction to the operations management
1.1 What is operations management
1.2 Transformation process
1.3 Differences between goods and services
1.4 Historical development of operations management

2. Operations strategy & competitiveness
2.1 What is operations strategy?
2.2 Competitive priorities
2.3 Order winners and order qualifiers
2.4 Productivity measurement.

3. Product Development & design
3.1 New product development process
3.2 Product life cycle
3.3 Concurrent design
3.4 Design for environment

4. Process selection
4.1 Key process technology
4.2 Types processes
4.3 Product-process matrix

5. Forecasting in operations
5.1 Importance of forecasting
5.2 Qualitative forecasting models
5.3 Quantitative forecasting models

6. Total quality management
6.1 Definition of quality
6.2 Dimensions of quality; products and services
6.3 Cost of quality
6.4 Principles of TQM
6.5 Quality control tools

7. Capacity planning
7.1 Definition of capacity
7.2 Short term capacity planning strategies
7.3 Long term capacity planning strategies
8. Facilities location
8.1 Effect of location on revenue and cost
8.2 Factors affecting in selecting a country
8.3 Factors affecting in selecting a region
8.4 Factors affecting in selecting a site

9. Layout planning
9.1 symptoms of bad layout
9.2 Objectives of facility layout
9.3 Basic layouts
9.4 Layout techniques; Block diagramming and relationship diagram

10. Inventory Management
10.1 Different types of inventory
10.2 Independent demand Vs. dependent demand
10.3 Inventory control systems

Lectures, seminars, course manuals, workshops, assignments, self study.


  1. Chase R.B., Jacobs F. R. and Acquilano N.J., 2003 Operations Management for Competitive Advantage, 10th Edition, Tata McGraw-Hill, New Delhi.


  1. Adam, Jr., Everete E. Adam and Ebert, Ronald J., 2003, Production and Operations Management Concepts, Models, and Behaviour, Prentice-Hall of India, New Delhi.


  1. Russell R. S. and Taylor B. W., 2007, Operations Management: Creating Value Along the Supply Chain, 6th Edition.