MEX 1501 Management Process & Office Management

Course Code MEX 1501
Course Title Management Process & Office Management
Number of Credits 05
Year Number 01
Medium of Instruction Sinhala /English

Graduates in the field of public management will be employed Public and Private sector institutions and, in this course, students acquire the basic management knowledge and skills required to meet the challenges of today’s changing environment

The main objective of this course is to provide basic knowledge on theory and practice of management and office management.  It focuses on evolution of management thought, principles, processes and theories of management, ethics and social responsibility in management.

After completing this course, students should be able to understand the importance of management and organization, the principal activities of the management process, different skills that managers must have and the roles they can fill. It is expected to develop subject specific knowledge and skills and cognitive skills in relation to the following main areas :-

a. Introduction to management : theory and practice
b. Management and Society: Manager’s Social Responsibility and Ethics in Management.
c. Evolution of management thought and modern management theories.
d. Planning: Nature of Planning, objectives of planning, strategies, policies and limitations in
e. Organizing: Purpose of Organizing, Basic Departmentalization and Line and Staff Authority, Decentralization, Effective Organizing and Organization Culture.
f. Staffing: Managing Human Resources, Selection. Training, evaluation of efficiency, and promotion of employees
g. Leadership: Leading, Direction of Human Resources, Motivation, Leadership and Communication.
h. Controlling : Process of Controlling, Methods and ways of Controlling,

Main Topics Sub Topics  
1.      Managing and Managers


1.1  Organizations and the need for management

1.2  Management process

1.3  Types of managers

1.4  Management levels

1.5  Managerial skills


8 hrs
2.      The Evolution of Management Theory


2.1  The scientific management  school

2.2  Classical organization theory

2.3  Recent developments in management theory

2.4  The system approach

2.5  The contingency approach

8 hrs
3.      Planning



3.1  Defining  planning

3.2  Needs of planning

3.3  Steps in formal planning process

3.4  Problems & limitations in planning

3.5  Levels of planning


8 hrs
4.      Organizing



4.1  Principles of organization

4.2  Organization by departmentation

4.3  Line and staff organization

4.4  Task forces and committees


8 hrs
5.      Human Resource Management



5.1  Human resource planning

5.2  Recruitment

5.3  Selection

5.4  Orientation /socialization

5.5  Training and development

5.6  Performance appraisal and compensation

5.7  Promotion, transfers, demotions and separations


8 hrs
6.      Leading


6.1  Motivation

6.2  Theories of motivation

6.3  Leadership

6.4  Communication

6.5  The importance of effective communication

6.6  Communication process


8 hrs
7.      Controlling


7.1  Meaning of managerial control

7.2  The control process

7.3  Types of managerial control


8 hrs
8.      Social and Ethical Issues -in Management 8.1  Business ethics

8.2  Corporate social responsibility


8 hrs
9.      Office Management


9.1  Introduction

9.2  Office staff

9.3  Record management

9.4  Filing procedures

9.5  Form design and control

9.6  Office manuals

9.7  Control

9.8  Use of information technology for office system

9.9  Office systems in government organizations in Sri Lanka


11 hrs
Mode of Study Self Study & Seminars
Evaluation Written  Examination 100%

1. S.P. Robbins, (1986), Management Concepts and Practices, Prentice Hall, Canada, Ontario.
2. Peter F. Drucker, (1975), Management Tasks, Responsibility Practices, Allied Publishers Private Limited, Bombay.
3. BUS 1301 – Introduction to Management, Course Manual, Department of Business Administration, University of Sri Jayewardenepura. (2008/2009)
4. Chandan J.S. (1996) Management: Theory and Practice, Vikas Publishing House Pvt Ltd, New Delhi, India.
5. Stoner A.F, Freeman R.F., Gilbter D.R., (1995), Management 6th edition, Prentice Hall, USA.
6. අනිල් චන්දු කුමාර, (1999), කළමනාකරණ මූලධර්ම : සංකල්ප සහ කාර්යයන්, දීපානී මුද්‍රණාලය, නුගේගොඩ.
7. Harllod Konntz and heninz Welhrich, (1990), Essentials of Management, 5th edition.Mc Graw – Gill Publishing Company, New York.
8. එම්. වී. එස්. උදයංග, (2004), කළමනාකරණය සරල බසින්.
9. Office Practice – Geoffery Whitehead
10. Office System in Government Departments – Government Publication
11. Record Management – Jhonson and Kallans
12. ශ්‍රී‍්‍ර ලංකාවේ රාජ්‍ය දෙපාර්තමේන්තුවල කාර්යාල කළමනාකරණය – සිරිල් එස් චින්නයියා, Sri Lanka Institute of Development Administration
13. Geoffery Whitehead, Office Practice
14. Cyril S. Chinniah , Office Management in Government Departments.
15. Carl Heyel, Handbook of Modern Office Management and Administrative Services.
16. John Son, Kallans, Record Managerment.
17. Tandon , B.N. , Manual of Office Management and Correspondence